Financial and Banking Strategic Studies

Identifying the human capital challenges of banking 4.0 affected by the progress of artificial intelligence: A meta-synthesis study

Document Type : Original Article

Authors

Hamid Aghamohammadi 1
Hosein Enayati Hatkeluii 2

1 Department of Technology Management, Malik Ashtar University of Technology, Tehran, Iran.

2 Department of Technology Management, Branch of South Tehran, Islamic Azad University, Tehran, Iran.

https://doi.org/10.22105/fbs.2024.455806.1081
Abstract
Purpose: With the advancement of transformative technologies, changes have occurred in businesses, especially in industries such as banking. One of these technologies is artificial intelligence, which is changing the structure of banks and their performance, and this affects the future of human resources. As artificial intelligence advances, the accuracy and speed of information analysis and the prediction of patterns, trends, financial risks, and crises will improve, but it must be said that it will inevitably force societies to change. To keep pace with these developments, it is necessary to identify the human capital challenges. This research aims to identify the human capital challenges arising from advances in artificial intelligence in fourth-generation banking.
Methodology: This research uses a qualitative research approach and the meta-synthesis tool, which includes the seven steps of Sandelowski and Barso, to evaluate and systematically analyse 84 cases from previous research in order to identify the challenges. In this regard, the opinions of 15 experts were collected through a questionnaire, and the weights of the identified challenges were determined using Shannon's entropy.
Findings: The result of this research leads to the identification of staff challenges which are grouped into four categories and they are health (staff health, user morale, communication with tools), operation (specialised training, user experience, speed of work, accuracy analysis), job and structure (simplification of processes, job enrichment, job change, unemployment or promotion), transparency and security (data manageability, trust in data entry, user security, information security and confidentiality).
Originality/Value: With the advancement of artificial intelligence and other new technologies, human capital in Banking 4.0 faces many challenges that require special attention and careful planning. Identifying these challenges and providing appropriate solutions can improve performance and increase employee satisfaction in this industry. The study of metacombination as an effective tool helps managers respond to these challenges with a comprehensive, scientific perspective.

Keywords

Artificial intelligence
Banking 4.0
Human capital
Transformational technology

Subjects

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Financial and Banking Strategic Studies
Volume 2, Issue 2
Summer 2024
Pages 98-114

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