ارزیابی کارایی و اثربخشی سازمان با تلفیق دو نظام ارزیابی BSC و DEA

نوع مقاله : مقاله پژوهشی

نویسندگان

1 گروه مهندسی صنایع، واحد قزوین، دانشگاه آزاد اسلامی، تهران، ایران.

2 گروه مهندسی صنایع، واحد تهران مرکزی، دانشگاه آزاد اسلامی، تهران، ایران.

چکیده
روش تلفیقی، عملکرد سازمان از دو زاویه مختلف ارزش‌آفرینی و بهره‌وری ارزیابی می‌شود. این روش ارتباط بین عملکرد مالی و عملکرد عملیاتی را بهبود می‌بخشد و به سازمان امکان می‌دهد تا با دقت بیشتری عملکرد خود را مدیریت کند و تصمیم‌گیری‌های بهتری برای بهبود عملکرد خود اتخاذ کند. درحالی‌که مطالعات انجام‌شده در تحلیل پوششی داده‌ها بیش‌تر به‌صورت محاسبه کارایی بدون لحاظ نمودن فرآیندهای داخلی سیستم‌ها می‌باشد. در مطالعه حاضر از رویکرد تحلیل پوششی داده‌ها برای محاسبه سیستم‌های چند فرآیندی مطرح‌شده و مدل تلفیقی DEA و BSC جهت محاسبه کارایی در راستای استراتژی‌های سازمان استفاده می‌گردد. در این مدل به‌سادگی می‌توان علت ناکارایی سیستم را در زیر فرآیندها تشخیص داده و برنامه‌های بهبود آینده را ارایه کرد.

کلیدواژه‌ها

موضوعات


عنوان مقاله English

Evaluating the efficiency and effectiveness of the organization by combining the BSC and DEA evaluation systems

نویسندگان English

Mehdi Yazdani 1
Hamed Kazemipor 2
1 Department of Industries Engineering, Qazvin Branch, Islamic Azad University, Tehran, Iran.
2 Department of Industries Engineering, Central Tehran Branch, Islamic Azad University, Tehran, Iran.
چکیده English

The studies carried out in data coverage analysis are mostly in the form of efficiency calculation without considering the internal processes of the systems. In the present study, the approach of data coverage analysis is proposed to calculate multi-process systems, and the integrated model of DEA and BSC is used to calculate efficiency in line with the organization's strategies. In this simple model, the cause of the system's inefficiency can be identified under the processes and future improvement plans can be presented.

کلیدواژه‌ها English

Balanced scorecard
Efficiency
Effectiveness
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